Check your junk folder! Our welcome emails usually make it to the inbox folder, but the account activation emails sometimes take a detour.
There is an option to enter text in the second step of the checkout process (where you enter your payment information). If you see a product you would like customized but it is not an option, drop us a line and we'll see if we can make it work!
Custom signs come with the standard font in the City Sign images. If you desire a custom font, please add it to the customization field at checkout. We have access to nearly every font and will do our best to accommodate your order. We will reach out to you for confirmation/approval before we generate the customized product.
Refinished products are items we have picked up at antique shops or salvage yards. These will not be replicated. All other products are hand made in our shop and available for "back order," which simply means made-to-order. Sign up for our newsletter to be the first to know when new refinished products hit the shelves.
Many of our products are treated with paints, stains, or wood finishers, and therefore not safe for use around food.
We sure can! Refurbished items are not available in bulk, however the rest of our inventory can be made and shipped in bulk. Shoot us an email with the details of your order!
We offer a 30-day free return policy for any unused items. Please send an email to firstname.lastname@example.org for a return label. Refinished items are not available for free returns, so please inspect the pictures and descriptions before purchasing! Returned funds may take up to a week to return to your account. Please be patient!